Here is some information about shipping and returns that we think you should get familiar with:
- We ship worldwide and have prepared some prices for certain destinations below.
All orders placed before 4 pm will be shipped within 24 hours.
Once your order has been dispatched you will receive your invoice and payment confirmation, together with your shipping number.
We do our best to arrange everything as quickly as possible, however, we cannot be responsible for any delays with the shipping company, and the local customs.
|Denmark||Post Nord / GLS||5 €||1 - 2 days|
|Within E.U||Post Nord / GLS||10 €||2 - 4 days|
|Outside E.U||UPS / DHL||15 €||3 - 10 days|
Returns, in case you are not happy with your purchase:
§1 If you regret your purchase (withdrawal)
You have the right to return your products within 14 days after delivery, which means after the moment you or any third party, except for the carrier, has received the package, or the moment the parcel was delivered to a carrier pick-up point selected by you at the time of ordering.
The only condition for proceeding the return of goods is in case if the goods have been delivered to our address in the same condition as you have received them, unused, with tags attached.
In order to execute the return, you must inform us about your decision by sending us an email to email@example.com.
The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.
§2 Effects of Withdrawal
If you decide to return your goods, you will reimburse all expenses to you, including the shipping costs. The only condition of returning the costs of delivery is if you have chosen the one offered by us as the cheapest one, in any other scenario, the costs of the delivery will not be returned to you.
It takes approximately 14 days, without undue delay and in any event, from the day on which we are informed about your decision to withdraw from this contract.
We will return the expenses to you using the same means of payments as you used for the initial transaction unless you insist and express clearly that you wish to use another method.
The reimbursement will be withheld until the moment we physically receive and evaluate the condition of goods.
We will cover the costs of returning your product. Please, let us know that this is what you wish, and we will send you a prepaid label.
Please gather the products you wish to return in one package with this label attached.
If you wish to return several products from the same order within the 14-day period you will have to cover the costs of this yourself. You must send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.
§3 Non-conforming goods and incorrect goods
If your products are non-conforming or we have delivered incorrect goods, please contact our Customer Service at firstname.lastname@example.org, and explain what happened, providing your order number and item numbers.
If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods. In case of non-conforming goods or incorrect goods, you can return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods.
Apati Aps reserves the right to reject complaints on products, which have not been handled correctly and according to instructions. Especially styles with sewn-on parts such as sequins, beads, studs, and buttons should be treated with care, which also includes knit- and silk items.
If you are not sure how to treat your products, please read the information on the care label. If you have any questions, do not hesitate to contact us.